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Everything you need to know about the product and billing.
Visit our product pages, select your desired item, choose “Buy Now” or add to cart, and complete checkout using our prepaid payment methods (e.g., online payments) — orders are processed immediately.
Since we process prepaid orders quickly, modifications or cancellations are only possible within a short window. Please contact us immediately at lubayindia@gmail.com or +91 8129898948 (WhatsApp) if needed
We currently accept prepaid payments only, including UPI, credit/debit cards, and net banking—no COD.
Yes! After placing an order, you’ll receive a confirmation via email or WhatsApp, depending on the contact details you provide.
First, check your spam/junk folder. If it’s not there, contact us at lubayindia@gmail.com or via WhatsApp, and we’ll assist you promptly.
Yes—keep an eye on our Offers page and promotional banners on Lubay. Copy and apply any valid coupon at checkout for discounts.
No—not necessarily. You can checkout as a guest. But creating an account lets you track orders, manage your wishlist, and enjoy faster checkout in future.
Visit the “Account” section, enter your registered mobile number or email, and follow the OTP or email link to reset your password.
Log into your account, go to “My Profile,” and edit information like name, email address, contact number, or delivery address.
Items can be returned as per our Return Policy. Please check specific timelines and conditions there before initiating a request.
Email your order details and reason for return to lubayindia@gmail.com. If eligible, our team will guide you through the refund process as outlined in our Refund Policy.
Once approved, refunds are processed within the timeframe specified in our policy—usually within a few business days, depending on your bank or payment provider.
Delivery typically takes 2–8 days—this is shown across product pages and site info
Yes! Once your order is shipped, we’ll send you the tracking details via email or WhatsApp.
We currently offer free delivery for all orders placed through Lubay.
Delivery times may vary by location or logistics issues. If your order is delayed, please reach out via email or WhatsApp, and we’ll assist you.
Payment Options:
UPI Payments (Google Pay, PhonePe, Paytm, BHIM, Amazon Pay, etc.)
Debit & Credit Cards (Visa, MasterCard, RuPay )
Net Banking (most leading Indian banks supported)
- Debit cards.
- Credit cards.
- Mobile payments.
- Electronic bank transfers.
No—there are no hidden charges. Item price includes basic shipping (free), and taxes are included. Your final price at checkout is the amount you pay.
Reach us via email at lubayindia@gmail.com or WhatsApp at +91 8129898948. We’re available to help with any questions or concerns.
Lubay is an online store. We don’t currently operate physical retail outlets.
You can find quick links to our Return Policy, Refund Policy, Shipping Policy, Cancellation Policy, and Terms & Conditions at the bottom of any page on Lubay.in