If you receive a faulty or damaged item, please follow the steps below to request a replacement:
Contact Us: Email us at lubayindia@gmail.com within 1 days of receiving the product.
Provide Evidence: Include a clear photo of the faulty/damaged product and a 360° unboxing video without any edits.
Verification: Our team will verify the issue and guide you through the exchange process.
Replacement: Upon approval, we will dispatch a replacement product.
Important Notes:
Exchanges are not applicable for issues such as size, color, or change of mind.
All claims must include proof of damage (e.g., photos or videos).
Lubay does not accept returns under any circumstances due to our direct factory-to-customer model.
For more details, please refer to our Return Policy
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