Return & Exchange

At Lubay, we prioritize customer satisfaction and aim to provide high-quality products. Please review our Return & Exchange policy below:

Eligibility for Exchange:
- Only items that arrive damaged or defective are eligible for exchange.
- The damaged product must be reported within 24 hours of delivery.
- A 360° unboxing video without any edits is mandatory for initiating a replacement.
Exchange Process:
1. Report the Issue:
  - Contact us at support@lubay.in with your order details.
  - Attach a clear photo of the damaged product and the unboxing video.
2. Verification:
  - Our team will verify the damage and guide you through the exchange process.
3. Replacement:
  - Upon approval, a replacement product will be dispatched.
Important Notes:
- Exchanges are not applicable for issues such as size, color, or change of mind.
- All claims must include proof of damage (e.g., photos or videos) and the unboxing video.
- Lubay does not accept returns under any circumstances due to our direct factory-to-customer model.

Refunds: Refunds are not accepted under any circumstances.
Refunds (Exception): If the replacement item is not available in stock, only then will a refund be issued.
Cancellation Policy:
- If you order a product by mistake, you can cancel the order within 3 hours by contacting our support team.
- Please note that a non-refundable ₹200 COD charge applies to all cash on delivery orders.