At Lubay, we do not accept returns due to our direct factory-to-customer model. However, if you receive a damaged or defective product, we offer a replacement under specific conditions.
Replacement Process:
Report the Issue: Contact us at lubayindia@gmail.com with your order details and a clear photo of the damaged product, along with a 360° unboxing video without any edits.
Verification: Our team will verify the damage and guide you through the exchange process.
Replacement: Upon approval, we will dispatch a replacement product.
Important Notes:
Exchanges are not applicable for issues such as size, color, or change of mind.
All claims must include proof of damage (e.g., photos or videos).
Lubay does not accept returns under any circumstances due to our direct factory-to-customer model.
For more details, please refer to our Return Policy
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