What if my order is damaged?

If your order arrives damaged, please follow the steps below to request a replacement:

1. Contact Us: Email us at lubayindia@gmail.com within 1 days of receiving the product.

2. Provide Evidence: Include a clear photo of the damaged product and a 360° unboxing video without any edits.

3. Verification: Our team will verify the damage and guide you through the exchange process.

4. Replacement: Upon approval, we will dispatch a replacement product.

Important Notes:

• Exchanges are not applicable for issues such as size, color, or change of mind.

• All claims must include proof of damage (e.g., photos or videos).

• Lubay does not accept returns under any circumstances due to our direct factory-to-customer model.

For more details, please refer to our Return Policy