Cancellation and Refund

Welcome to Lubay! Our goal is to provide you with high-quality products and a seamless shopping experience. Below is our policy regarding cancellations, replacements, and refunds.

Cancellation Policy

At Lubay, we do not accept cancellations once an order has been placed. This is because we operate on a direct factory-to-customer model to ensure the best prices and efficiency. Once an order is confirmed, it is processed immediately for production and shipping, making cancellations unfeasible.

Replacement Policy

We strive to ensure that your shopping experience is satisfactory. If you receive a damaged, defective, or incorrect item, we offer a replacement under the following conditions:

• The replacement request must be initiated within 3 days of receiving the product.

• The product must be unused, and all original tags and packaging must be intact.

• You will need to provide clear photographic evidence of the issue to support your request.

To request a replacement, please contact our customer support team at support@lubay.in , and we will assist you in resolving the issue promptly.

Refund Policy

Refunds are accepted only under specific circumstances, which include:

1. The product is out of stock after your order has been placed.

2. The replacement product for a damaged or defective item is unavailable.

Conditions for Refund:

• The refund request must be initiated within 3 days of receiving the product.

• If eligible, refunds will be processed back to the original payment method within 3 to 5 business days.

Refunds will not be entertained for:

• Personal preferences (e.g., dislike of color, size, or design).

• Improper handling or use of the product by the customer.

How to Initiate a Replacement or Refund

1. Contact our customer support team at support@lubay.in  with your order details.

2. Provide all necessary documentation, including proof of purchase and photographic evidence (if applicable).

3. Our team will review your request and get back to you within 48 hours with a resolution.

Note

• Lubay reserves the right to reject refund or replacement requests that do not meet our policy criteria.

• For any questions or further clarification, please feel free to reach out to our support team.

Thank you for choosing Lubay. We value your trust and aim to provide the best service possible!